At our store, we're committed to providing you with high-quality products and excellent customer service. We understand that sometimes things don't work out, which is why we offer a 30-day return policy in compliance with the law of the UK.
If you need to return an item, please contact us at email@example.com within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.
Please note the customer shall bear the shipping costs of the product to the warehouses unless the product is damaged or doesn't meet the description.
Unfortunately, we cannot accept returns on sale items or gift cards
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We take pride in our products and customer service, and we want you to be completely satisfied with your purchase. If you have any questions about our return policy, please don't hesitate to contact us at firstname.lastname@example.org.